AI assistant and digital concierge

• Web chat with your own facts: hours, services, insurance, parking, financing and what to bring. When somebody wants an appointment it takes the details and hands them to your scheduler.
• WhatsApp assistant: the same brain on the channel Dominican customers actually use, with business hours, an away message, and a human takeover button.
• Several doctors or offices: the patient picks and reaches the right one, on WhatsApp, the phone, the site or the app, all in one system.
• Appointment reminders a month before, a week before and the day before, with confirm or cancel in the same message. The front desk stays; it stops writing the messages by hand. In a clinic this ships once the written data-processing agreement exists.
• Estimate or treatment-plan explainer for the auto line: plain-language explanation, safety-first ordering, an approval link, one nudge at the right time.
• Review request after the visit or the job, to everyone, never conditioned on sentiment.
• Back-office automations: new-lead alerts to the owner phone, a weekly digest, a no-show follow-up, a declined-work follow-up.
• Direct message handling: Instagram and Facebook messages and comments answered or triaged within one business day.
• Email: a contact list that is yours, a monthly newsletter built from the month content, and the confirmation, reminder and follow-up emails.
• Payment nudges: an invoice reminder and a link to your existing online payment page. We do not take or hold your customer payments.
• Escalation rules and a takeover inbox, so a person can step into any conversation.
• A consent ledger recording purpose, timestamp, source and the exact consent text version for every contact.

The chat answers, books, follows up and asks for the review as one loop with one record, and a person can take over any conversation at any point.

Depending on the ask, in days. The exact date goes in writing in the proposal.

• Conversations handled and bookings captured
• Review requests sent and reviews gained
• Every conversation readable in the login

Does this replace my receptionist?

No. The front desk keeps the schedule. The concierge takes the digital half: the messages, the questions asked at nine at night, the follow-up.

Can it quote a price or give advice?

It never quotes outside the price book, never diagnoses, and never promises a time the business did not set. Those rules are built in and tested.

Is there live voice AI?

Not yet. It ships once the transcript quality and the consent rules are settled, and we say so on the page rather than selling it early.